Terms & Conditions


In placing an order for a Bronte Bag product through this web-site, it is agreed that these terms and conditions have been read and accepted. 


Purchases (that are in stock) will be sent within 2-6 days of placing the order (either by Royal mail signed for service or by courier), once full payment has been received and cleared. Deliveries will always require a signature. If a purchase is required urgently, and the goods are in stock, it is always worth contacting us to see if the product can be sent out sooner. 


Returns are accepted within 7 days of receipt of the product for exchange or refund (minus original postage and handling cost), as long as goods are in original, unused condition and are accompanied by the receipt. The customer is responsible for the return postage. Please contact us at rachel@brontebags.co.uk explaining your reason for returning, and we will authorise the exchange or refund. Goods returned without prior authorisation will not be accepted. 

Items returned must be traceable and must require a signature upon delivery (e.g. Special delivery or courier

We cannot accept returns for items purchased at locations other than this site, for example those purchased at a retail stockist or at another online retailer. 

There is no refund or exchange on sale items.


Please note that there may be slight differences in colour due to variations in computer screens, printers and inks. We have done our best to ensure that what is viewed on screen is an accurate representation of the actual product.


All of the goods which we sell are hand-made and consequently small variations may occur from time to time. Unique marks and scars are characteristic of the natural leather used, and are not faults but an intrinsic part of the natural beauty of the goods and must be accepted as such.